Cancellations & Refunds
Life is unpredictable. Here's what happens if you need to cancel a booking.
If the Owner cancels
The cancellation policy is the same for every booking on ArcaBooking and depends on how far in advance you cancel relative to the start of the service.
- Full refund (100%) if you cancel at least 24 hours before the service starts.
- No refund if you cancel less than 24 hours before the start.
The refund is issued automatically to the original payment method. Bookings that haven't been paid yet can be cancelled with no charge.
If the Sitter cancels
🛡️ Sitter Cancellation Protection
If a sitter cancels a paid booking:
- The booking status will be updated in your bookings area.
- Check the refund status on the original payment method.
- Contact support if the updated status is unclear.
Availability of a replacement sitter is not automatic and depends on local coverage.
Last updated: August 2, 2026