Sitter guide: managing requests
How to answer clients and organize your calendar for more successful bookings.
The booking process
- New request: you receive a notification when an owner contacts you. Reply as soon as possible.
- Chat: discuss the pet, dates and service details with the owner.
- Booking request: the owner submits the request with the agreed details.
- Payment: the owner confirms and pays; the booking is then confirmed.
A quick response matters
Owners may contact more than one sitter. Prompt, clear replies help them make a decision and keep your response metrics accurate.
💡 Helpful tip
If you are unavailable, reply and decline politely. This gives the owner a clear answer and keeps your request list up to date.
Changing a booking
If dates or details have changed, agree on the update with the client before proceeding.
- Open the conversation with the client.
- Confirm the revised dates and service details.
- Cancel the pending request when the current workflow does not support editing it.
- Submit a new request with the correct details.
Last updated: August 9, 2026