How to report a problem
We are here to help. If something is wrong, tell us immediately.
What should you report?
We want to keep the community safe and welcoming. Report any of the following immediately:
- Off-platform payment requests: someone asks for cash or a direct bank transfer.
- Inappropriate behavior: offensive messages, threats or harassment.
- Animal-welfare concerns: an animal appears mistreated or inadequately cared for.
- False or suspicious profiles: stolen photos or inconsistent information.
How to submit a report
From a user profile
On a sitter or owner profile, use “Report this user” at the bottom of the page or in the options menu.
From chat
In the conversation, open the settings icon at the top right and select “Report conversation”.
🚑 Immediate emergency?
If a person or animal is in immediate danger, contact the local authorities first (112), then use the emergency support details shown in your dashboard.
What happens after a report?
Reports are confidential. The reported user is not told who submitted the report. Our team reviews the case and takes the action needed, from a warning to permanent removal from the platform.
Last updated: March 10, 2026